FAQS

Every two weeks approximately.

Most of the time within Australia via online platforms.

Usually the answer is no. We can make them as close as possible depending on what towels we have available in stock.

Fit is recommended slightly oversized, although it is as you wish.  See our SIZE GUIDE page for more details.

We recommend cold wash separately to other clothes.

We do not offer refunds on change of mind.
We do want our customer to love their Jamoo, and for it to fit them accordingly so a customer may return within 10 days of purchase at the postage expense of the customer. We can also offer a credit note which is valid for 1 year.

This may occur due to wear and tear. We encourage repairing because the jumper is still good as “re-new!”.

Options:
- Watch a mending tutorial on youtube or
- Find your local repair seamstress or
- Send it back to Jamoo and we can do it for you too!

We love it when we get this request! Of course you can and we encourage it by providing you with a discount for the jumper. We also give discounts when you donate towels.

Just reach out via email or instagram and we can coordinate with you.

Yes, we go to markets, we have stockists or if you’re local to the studio you’re more than welcome to give us a visit! Just reach out via email or instagram and we can coordinate with you.

In Sydney, Australia. They are handmade by a small team.